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Effective 22 September 2026. This page describes the general cancellation and refund approach for paid Wopemari services.
Sending a website enquiry does not involve payment. If Wopemari proposes paid work, the scope, deliverables, price, payment timing, schedule, feedback process and project-specific cancellation conditions will be provided in writing before you accept. You may decide not to proceed before a service agreement is confirmed.
If a confirmed session, review or workshop must move, provide notice as soon as reasonably possible through the Contact route. With at least 48 hours’ notice, Wopemari will normally seek a suitable alternative time, subject to availability and the project rhythm. Repeated changes may require the work to be rescheduled or re-scoped so preparation remains useful.
Where less than 48 hours’ notice is possible, the written agreement, preparation already undertaken and the circumstances will be considered. A late cancellation or missed confirmed session may be charged where reserved production time cannot be redeployed. A signed project agreement takes precedence over this general policy.
If Wopemari cancels a confirmed paid session and a suitable alternative cannot be agreed, payment for the unused portion will normally be refunded. If delivered work materially differs from the written scope, raise the concern promptly so the relevant materials can be reviewed. Refunds cannot be based on a particular creative or production outcome, because animation and rigging work supports a process rather than guaranteeing a result.
Use the Contact link with the arrangement date, the name used in the agreement and a short explanation. Do not send payment information or confidential production materials through the public form. Wopemari will respond with a practical next step.